FAQ

 We hope you can find most of your answers below about our SentriKey technology, if not please contact us and we will be happy to assist.

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SentriKey® Access Lockbox

What's a SentriKey® lockbox?
A SentriKey® lockbox is a secure means to store a key at the point of need with the additional benefits of safe, controllable access for your whole team.
How easy is the SentriKey® lockbox to install?
The SentriKey® lockbox is simple to install as it only requires the installer to use tools that can be found in any DIY store. Watch this installation video to see how it’s as Easy as 1, 2, 3 SentriKey®.

SentriKey® is accredited by Secure by Design - what does this mean?

SentriKey® has met the Police Preferred Specification and has been accredited in this regard by Secured by Design. SentriKey® has been tested under the Loss Prevention Certification Board (LPCB) LPS 1175 standard and has achieved three levels of attack resistance (A10, B3 & C1). LPS 1175 (Loss Prevention Standard) is the specification for testing and classifying the burglary resistance of building components, strong-points and security enclosures and is a nominated test recognised by Secured by Design.

How is the SentriKey® lockbox powered?
The SentriKey® lockbox is powered by easily replaced internal batteries. The batteries have a lifespan of approximately 5,000 cycles. When the SentriKey® is running low on battery power, the administrator will receive a notification and the batteries can be replaced on site at the property. If the batteries are completely depleted before being replaced, it is possible to plug in an external power supply to open the key compartment.
Is the SentriKey® lockbox weatherproof?
The SentriKey® lockbox has been designed to be weatherproof but is not designed to be submerged in water. It is manufactured to work in environments that are between -30c degrees and +85c degrees. It is recommended that you install the lockbox away from areas prone to flooding, however general weather conditions will not cause any problems with the performance of the lockbox.
How do I access the SentriKey® lockbox?

SentriKey® allows authorised users to access the lockbox through an easy to use app that guides you through a simple step by step process to access the keys. ‘It’s as easy as 1,2,3 SentriKey®’

  1. Press enter on the lockbox,
  2. Enter your unique access code on the app,
  3. Bluetooth connection between the app and lockbox opens the key compartment
Is access to the SentriKey® lockbox recorded?
The SentriKey® system is managed through an administration site which tracks access of the lockbox. When the lockbox is opened with the user’s app personal code, their mobile device uses it’s Bluetooth to communicate with the lockbox. The data stored on the lockbox is then transferred to the device and automatically uploaded onto the administration platform.
How easy is it to remove permission to a SentriKey® lockbox?
You can remove a person’s access rights to lockboxes through the SentriKey® administration site. Once you have updated their rights on the administration site, the next time that person opens the SentriKey® app on their mobile device, their settings are updated, instantly removing their access rights to the lockboxes.
Who could use a SentriKey® lockbox?
Anybody who is authorised to do so and has been given permission by the SentriKey® administrator.
Does everyone have the same code to access a SentriKey® lockbox?
SentriKey® authorised users gain access to a lockbox via their own individual personal code by using the app downloaded onto their mobile device. There is no need to share codes as the person’s own code will work on any lockboxes that they have been given authority to access.

SentriKey® Access App

How do I access the free SentriKey® app?
The SentriKey® app can be downloaded from both the iOS and Android Play Store.
Will the SentriKey® still work if I have no signal?
SentriKey® works using Bluetooth technology, this means that it connects with the mobile device using a localised Bluetooth connection. Information between the mobile device and lockbox are exchanged via the Bluetooth connection and then uploaded from the mobile device to the administration site using the devices mobile connection. This means that if the lockbox is sited where there is no mobile connectivity, the app can still open the lockbox and will upload the data once it is back in an area of connectivity.

SentriKey® Access System

How do you manage the SentriKey® System?
The SentriKey® administration site allows full control of SentriKey® lockboxes and users. It enables full monitoring and control of access, along with assisting in asset management control.

General Enquiries

How do I contact SentriKey® Customer Support?
Our technical support team are always on hand to assist with any enquiries, please contact them on 01684 219096 or alternatively email support@keyneticsltd.co.uk
Can I purchase SentriKey® directly?
You can purchase SentriKey® directly from us, as part of the process we provide full system training and you will receive a dedicated account manager. SentriKey® is available to organisation’s that have a need to control access to multiple properties. Please contact our friendly team for more information: 01684 219090 or by emailing sales@keyneticsltd.co.uk
Does the SentriKey® come with a warranty?
The SentriKey® system is covered by a full service warranty. Please contact us if you would like further information.

GET IN TOUCH

If you are interested in seeing more on how Keynetics can help your business run more efficiently and securely with SentriKey® then please do get in touch or fill out the contact form to request a demo session.

Technical Support:

Please Call: 01684 219096

Sales Enquiries:

Please Call: 01684 219097

GENERAL ENQUIRIES:
REGISTERED OFFICE:

Keynetics Ltd, Malvern Hills Science Park,
Geraldine Road, Malvern WR14 3SZ

Office Hours: Monday to Friday 09:00 - 17:30

 

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