Keynetics Limited (registered number 10471831), whose registered office is at No.1 London Bridge, London, England, SE1 9BG, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This notice describes our cookies policy and forms part of our website terms and conditions (‘Terms of use).
By accepting our Website Terms or by visiting www.keyenticsltd.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.
1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources and pages that you access.
2. IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
· To estimate our audience size and usage pattern
· To store information about your preferences, and so allow us to customise our site according to your individual interests
To speed up your searches
· To recognise you when you return to our site
· You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
To change your browser settings please follow these instructions http://www.allaboutcookies.org/manage-cookies
ESSENTIAL SITE COOKIES
‘cid’
Once a customer registers / logs in, this cookie is used to store their unique identification number. Allows for integration with our email marketing platform (e.g. when a user places an order, you can send a ‘thank you for your purchase’ email through our email campaign client).
‘PHPSESSID’
This is a critical session-cookie required for almost every function of the website, such as ensuring a customer remains signed in and maintaining a basket.
“Analytical” cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual analytical cookies we use and how to recognise them here:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
ANALYTICAL COOKIES
__utma
This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmb
This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
__utmz
This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
__utmv
This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.
__utmx
This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
To change your browser settings please follow these instructions http://www.allaboutcookies.org/manage-cookies/
3. WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staffs operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. USES MADE OF THE INFORMATION
We (including our employees, agents and representatives) use information held about you in the following ways:
· To ensure that content from our site is presented in the most effective manner for you and for your computer
· To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
· To carry out our obligations arising from any contracts entered into between you and us
· To notify you about changes to our service
· We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services like those which were the subject of a previous sale to you.
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
· If Keynetics Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Keynetics Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
6. YOUR RIGHTS
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a statutory fee of £10 to help meet our costs in providing you with details of the information we hold about you. You can exercise your right of access by contacting us via the postal or e-mail address below.
The Data Protection Act 1998 also gives you the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at the postal or e-mail address below. However, we will always obtain your consent if We would like to use your data for marketing purposes.
The website may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
Further information concerning your rights under the Data Protection Act 1998 and related legislation can be found on the website of the Office of the Information Commissioner at www.ico.org.uk
7. ACCESS TO INFORMATION
· The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
8. CHANGES TO OUR PRIVACY POLICY
· Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
9. CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to marketing@keyeticsltd.co.uk
Last Updated:
29/05/2018
At Keynetics, we appreciate your use of our lockboxes, websites, mobile applications, and our other products and services (collectively known as the “Products and Services”, or each individually, a “Product” or a “Service”). Keynetics, respects your privacy and is committed to protecting your personal information.
This privacy policy governs your use of the Products and Services whether via personal computers, mobile devices, or otherwise, and also applies to your use of interactive features, widgets, plug-ins, applications, content, downloads and/or other services that we own and control and make available through the mobile or online version of our Products and Services. We encourage you to read this privacy policy to understand the information we collect and how we use and disclose it. It is important that you read and understand the entire Privacy Policy before using the Products and Services. If you are unwilling to consent to our collection and use of your Personal Information as described in this Policy, and to accept the terms in the Terms of Use, you should not access or use the Products and Services.
Collection and Use of Personal Information
From time to time we collect, retain and utilise Personal Information about you to make the products and services effective and available to other subscribers to the products and services we provide. The term “Personal Information” means personally identifiable information that we may obtain about you, including but not limited to your name, age, gender, postal address, email address, phone number, brokerage, company and other information pertinent to our services. We recognise and respect your privacy concerns about this information. We obtain Personal Information in a variety of ways (for example, when you register for our product and service or when you contact us directly by email, from properties you visit, show interest in, from your other transactions or experiences with us, or from other third parties). Also, when you use the Products and Services, we collect information that might or might not identify you for purposes of measuring the use of the Products and Services and improving its content, as described below.
Information We Collect or Store as You Access and Use the Products and Services
In addition to any Personal Information or other information that you choose to submit to us via our Products and Services, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Products and Services (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, laptop, tablet or mobile phone (a “Device”) whenever you visit or interact with our Products and Services. Usage Information may be non-identifying or may be associated with you. To the extent that we associate Usage Information with your Personal Information, we will treat it as Personal Information.
This Usage Information may include:
We may use various developed methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
There may be other Tracking Technologies now and later devised and used by us in connection with the Products and Services. Further, third parties may use Tracking Technologies with our Products and Services. We may not control those Tracking Technologies and we are not responsible for them. However, you consent to potentially encountering third-party Tracking Technologies in connection with use of our Products and Services and accept that our statments under this Privacy Policy do not apply to the Tracking Technologies or practices of such third parties.
How Keynetics Uses Your Information
Except as indicated within this Policy, we will not sell, rent or transfer your Personal Information to or otherwise share your Personal Information with third parties. We may share or transfer your Personal Information as directed to do so by you. We may share Personal Information with existing or future third-party partners, such as, which manufactures the products with which Keynetics services are utilised, for product support or marketing reasons. We do not control, and are not responsible for, the privacy and data security practices of these third parties.
We may otherwise transfer Personal Information or Usage Information to third-party vendors who act for us for further processing in accordance with the purposes for which the information was originally collected, or for purposes to which you have subsequently consented. For example, sometimes a third-party vendor may have access to your Personal Information or Usage Information in order to support our information technology or help obtain, compile and manage the information for us or process payments.
We may use third-party vendors to perform certain services on behalf of us or the Products and Services, such as hosting the Products and Services, designing and/or operating the Products and Services features, tracking the Products and Services activities and analytics, and enabling us to send you special offers about our products or services and our partners products or services, or enabling us to perform other administrative services. We may provide these vendors with access to user information, including Device Identifiers and Personal Information, to carry out the services they are performing for you or for us.
We also may use your Personal Information or Usage Information that is subject to this Privacy Policy: (1) to provide you with information or services or process transactions that you have requested or agreed to receive, such as password resets and granting permissions to others; (2) to process your registration with the Products and Services, including verifying your information is active and valid; (3) to improve the Products and Services or our services, to customise your experience on the Products and Services, or to serve you specific content that is relevant to you; (4) to contact you with regard to your use of the Products and Services and, in our discretion, changes to the Products and Services and/or Products and Services policies; (5) for internal business purposes and for research purposes; and (6) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
We may access, use, preserve, transfer and disclose your information (including Device Identifiers and Personal Information), including disclosure to third parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests, or legal process if in our good faith opinion such is required or permitted by law; (ii) to protect and/or defend the Products and Services Terms of Use or other policies applicable to the Products and Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Products and Services or any third party; and/or (iv) to detect, prevent or otherwise address fraud, security or technical issues.
We may also compile and provide to third parties aggregated information, i.e., compiled information that does not in itself identify you, for research, product development, analytics products and benchmarking purposes.
Keynetics also works to comply with all local or government regulations relating to the use and disclosure of personally identifiable information based on the country of origin of the information or the locale of the person for which the information is relevant.
Retention of Data
Keynetics normal data retention period for personally identifiable information is the active use of Keynetics products or 36 months once activity ceases. Certain types of information in certain Keynetics products will be retained for greater periods of time where local regulations or laws require it.
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Security and Retention of Information
Keynetics, takes reasonable steps to protect the information users share with us from unauthorised use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security.
You can access, update, and delete personal information you provide to Keynetics in your account profile by logging into your account on the relevant Keynetics Service. We may maintain a copy of the original version of your information in our records.
Links to Other Web Products and Services
You should know that while visiting the Products and Services, you can be directed, through links, to other web Products and Services that are beyond our control. Keynetics is not responsible for the privacy practices and policies of such linked web Products and Services.
Maintenance of Accurate Information
We have established procedures to correct inaccurate information in a timely manner. If you have any reason to believe that Personal Information about you that is stored and maintained by us is incorrect, please contact us by email at: privacy@keyneticsltd.co.uk
Protection of Personal Information
We strive to maintain the reliability, accuracy, completeness and currency of your Personal Information in our databases and to protect the privacy and security of our databases and the information we collect. Any Personal Information that you provide to us will be stored on our or our third-party provider’s computer network servers. We and our vendors maintain reasonable physical, electronic and procedural safeguards to protect the confidentiality of your Personal Information. The security measures in place for the Products and Services and its servers aim to protect the loss, misuse or alteration of the information you provide to us. If you have any questions or concerns regarding the security of your information, please email us at privacy@keyneticsltd.co.uk.
Business Transitions
In the event that Keynetics goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information or Usage Information might be among the assets transferred. You will not be notified in advance of any such change in ownership or control of your Personal Information.
Changes in Privacy Policy
We reserve the right to change this Policy at any time, so you should review it each time you access the Products and Services. If we change this Policy, we will post on Keynetics web site the revised Policy on the Products and Services.
The Privacy Policy document on Keynetics web site is Keynetics official disclosure in this matter and no employee or agent of Keynetics may modify Keynetics express representations on this matter.
Children’s Privacy
The Products and Services are a general audience website and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at privacy@keyneticsltd.co.uk
Transfer of Personal Information to the United States
The Products and Services are developed in the United States and intended for users located worldwide. If you are located outside of the United States, please be aware that information we collect, including Personal Information, may be transferred to, and processed, stored and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including Personal Information, in the United States as set forth in this Privacy Policy.
Government and Private Party Information Requests
Keynetics occasionally receives various forms of legal process from government agencies requesting information about Keynetics, users and their use of Keynetics products. Keynetics will only comply with such requests if presented with a court order from a court of competent jurisdiction to produce such information and Keynetics legal representatives determine such requests are legal and enforceable.
Contact Us
If you have any questions or suggestions regarding this Policy, please contact us at: Privacy Officer, Keynetics, Malvern Hills Science Park, Malvern, Worcestershire, WR143SZ, or by e-mail: privacy@keyneticsltd.co.uk.
