TECHNICAL SUPPORT
AND MAINTENANCE
WE’RE HERE FOR YOU THROUGHOUT OUR COLLABORATION
Communication and support don’t stop after purchase
We pride ourselves on providing comprehensive support at every stage of your journey.
That’s because we don’t just sell key safes. We deliver a service and a system that must work for you, not against you.
While initial system setup is key, we’re here whenever you face challenges or have questions. From over-the-phone assistance to device maintenance and practical advice, we ensure you get the most out of SentriGuard.
CUSTOMER SUPPORT
We are committed to making your SentriGuard experience as seamless as possible. Here are some of the services we provide:
NEW CLIENT ONBOARDING
We’ll guide you through every step of your SentriGuard deployment. From vision and strategy to planning, launch, service delivery, and performance evaluation, we are here to support you throughout the customer journey.
OVER-THE-PHONE SUPPORT
Our customer support team can troubleshoot remotely and assist users with access concerns, providing clear, step by step instructions whenever needed.
DEVICE MAINTENANCE
If required, our engineers can visit your site to carry out full device maintenance or relocation. This affordable service is ideal for customers who prefer to leave technical tasks to professionals.
BATTERY REPLACEMENT
We can walk you through the process of replacing your device’s battery or handle it directly with an on-site visit.
CONTACT SUPPORT:
Please note, the support team is available from 09:00 to 17:00
OTHER SERVICES
KEY SAFE INSTALLATION
TRAINING
Is it time to transform your keyholding operations?
Learn more about the SentriGuard key management solution and why it’s chosen by various blue-chip companies in Security, Retail, Banking, FM and other sectors.
GET IN TOUCH
SALES ENQUIRIES
Call us:+44 (0)1684 219090
Send us an email: sales@keyneticsltd.co.uk
TECHNICAL SUPPORT
Call us: +44 (0)1684 219090
Send us an email: support@keyneticsltd.co.uk
GENERAL ENQUIRIES
Registered Office:
Keynetics Ltd, Malvern Hills Science Park, Geraldine Road, Malvern, WR14 3SZ
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